Privacy Policy

Effective Date: September 15, 2025

1. Introduction

Mermind AI, Inc. (“Mermind,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the “Service”).

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

Contact Information: Name, email address, and company name when you join our waitlist or contact us
Account Information: Username, password, and profile details when you create an account
Communication Data: Any information you include in messages to us, including feedback, questions, or support requests

Information We Collect Automatically

When you access or use the Service, we may automatically collect:

Device Information: IP address, browser type, operating system, device type, and unique device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, and other interactions with the Service
Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party sources, including:

Third-party integrations you connect to Mermind
Analytics providers
Publicly available sources

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Communicate with you about the Service, including waitlist updates and product announcements
Respond to your comments, questions, and requests
Analyze usage patterns to better understand how users interact with the Service
Protect the security and integrity of the Service
Enforce our Terms of Service and other policies
Comply with legal obligations

Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), we process your personal information based on:

Consent: When you give us explicit consent to process your data
Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving the Service

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating the Service, including:

Cloud hosting and infrastructure providers
Email and communication service providers
Analytics providers

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Obligations

We may disclose information when required by law, regulation, or legal process, or when necessary to:

Protect the rights, property, or safety of Mermind, our users, or the public
Enforce our Terms of Service
Respond to claims or legal requests

Business Transfers

If Mermind is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

To provide you with the Service
To comply with our legal obligations
To resolve disputes
To enforce our policies

When we no longer need your information, we will securely delete it or anonymize it. If you request deletion of your personal information, we will honor that request, subject to legal retention requirements.

7. Your Rights

Access and Portability

You have the right to access the personal information we hold about you and to request a copy in a portable, machine-readable format.

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements.

Objection

You have the right to object to processing of your personal information where we rely on legitimate interests as our legal basis.

Where we process your personal information based on consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@mermind.ai

We will respond to your request within 30 days. You may also have the right to lodge a complaint with a data protection authority if you believe we have violated applicable privacy laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with the Service. Cookies are small text files stored on your device that help us:

Keep you logged in
Remember your preferences
Understand how users use the Service
Improve the Service

You can control cookies through your browser settings. If you disable cookies, some features of the Service may not function properly.

9. Third-Party Links

The Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

10. Children’s Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers in accordance with this Privacy Policy.

For users in the EEA, we ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Update the “Effective Date” at the top of this page
Post the new Privacy Policy on our website
Notify you through the Service or by email if appropriate

We encourage you to review this Privacy Policy periodically to stay informed about our practices.

13. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Mermind AI, Inc.
Email: privacy@mermind.ai
Website: https://mermind.ai

Intro